Everything you need to run online ordering.
One platform for ordering, payments, delivery, offers, customers and reporting. No add ons, no locked features, and a team that will build the bits you need that do not exist yet.
Online ordering
A fast, friendly ordering page that works on any phone, with nothing to download.
Your own ordering website
A branded page on your own web address, ready to share on social media, your website and Google.
QR codes for everything
Print a QR code for the hatch, the table, the flyer or the van window. Customers scan, order and pay.
Collection, delivery and table service
Offer any mix of the three, per location, and switch each one on or off in a tap.
Advance orders and time slots
Let customers book a collection or delivery time. Set slot lengths and how many orders each slot can take.
Live pickup board
A big screen view of order numbers, so customers watch their number climb and collect when it is called.
Order tracking
Customers follow their order from paid to cooking to ready, with a ready time you set when you accept it.
Order notes and cutlery choice
Let customers add a note, choose whether they want cutlery, and capture company name or VAT number when you need it.
Customer accounts
Guests can check out in seconds, and regulars can save addresses and see their past orders.
Installs like an app
Customers can add your ordering page to their home screen for one tap reordering.
Locations, events and pitches
Built for people who do not stay in one place, and just as good if you do.
Fixed locations
Restaurants, shops and kitchens with their own weekly opening hours and prep times.
Recurring pitches
Trade at the same market or pub every week? Set it once and it opens and closes itself.
One off events
Start a session for a wedding, festival or private hire, with its own QR code and its own rules.
Go live or pause in one tap
Open when you are set up, pause when you are slammed, and close when you are done.
Find live vendors nearby
Your live sessions appear in a public directory so hungry people nearby can find you.
Your address or ours
Use a free orderguru.net address, or connect your own domain name.
Live orders dashboard
Everything your team needs during service on one clear screen.
Pause a location
Too busy? Pause new live orders for 15 minutes to 2 hours and customers see when you will be back.
Set the ready time
Pick how long an order will take as you accept it and the customer sees the time.
New, cooking and ready columns
Orders land the second they are paid, with a sound alert you cannot miss.
Accept with a prep time
Tell the customer how long it will be, and see which tickets are running late.
Filter by location
Running several sites? See one or all of them in the same queue.
Take phone and walk in orders
Create an order on behalf of a customer and take payment, so every sale lives in one place.
Change an order after it is placed
A customer rings up and wants to swap something? Remove items, add others, and refund or collect the difference.
Delivery approvals
Orders from outside your usual area wait for your yes or no before anything is charged.
Table tabs
Open a tab for a table, let guests keep ordering, and settle up at the end, with an optional card hold.
Full order history
Search every order, see what changed and when, and see a clear record of every refund.
Delivery, done properly
Flexible zones and fees, so you deliver where it makes sense and not where it does not.
Radius, map area or postcode zones
Draw a shape on the map, set a distance, or list the postcodes you cover.
Fees and minimums per zone
Charge more for further away, and ask for a bigger basket to make the trip worth it.
Free delivery above a spend
Encourage bigger orders by removing the fee once the basket passes your threshold.
Address checking
Customers see straight away whether you deliver to them, before they build a basket.
Approve the odd ones
Choose to accept or decline addresses outside your zones, case by case.
Live order tracking
Customers follow their order from paid to cooking to ready, with a ready time you set when you accept it.
Payments and refunds
Powered by Stripe, so card details never touch your systems and your money goes to your own bank.
Cards and mobile wallets
Customers pay with cards, and with Apple Pay and Google Pay where their device supports it.
Paid straight to you
Payouts go directly to your Stripe account and your bank, on Stripe's normal schedule.
Tips
Offer suggested tip percentages at checkout. Tips go to you in full with no platform fee.
Charity donations
Let customers round up or add a donation to a cause you choose.
Full and partial refunds
Refund a whole order or just one item, with a clear record of who did what.
Manager PIN for refunds
Stop accidents by asking for a PIN before any refund goes through.
VAT friendly
Ask for company and VAT details at checkout, and export your orders for your accountant.
Promotions and loyalty
Bring people back, and reward the ones who already love you.
Discount codes
Percentage or fixed amount codes, with limits, dates and minimum spends.
Automatic offers
Set a happy hour or a weekday deal once, and it applies itself at checkout at the right times.
Loyalty points
Customers earn points on every order and spend them for money off, with no card or app to lose.
Reward your best customers
Give bonus points or a personal offer to one customer, or to a whole group in one go.
Store notices
Put a banner on your ordering page for things like "Cash only today" or "Running 20 minutes behind".
Customers and marketing
Know who orders from you and speak to them directly.
Your own customer list
See everyone who has ordered, how often, how much they spend and when they last visited.
Segments
Spot new customers, regulars, big spenders and people who have drifted away.
Email campaigns
Send news and offers to customers who said yes to hearing from you. Consent is captured at checkout.
Order updates by email and text
Confirmations, ready alerts and changes, sent automatically and branded as you.
Your data stays yours
Customers belong to you, not to a marketplace that sells them to your competitors.
Your brand, not ours
Your customers see your business, and only your business.
Colours, logo and photos
Set your colours and upload your logo and hero image. Text colours adjust themselves so it always reads well.
Your own tab icon
Even the little icon in the browser tab can be yours.
Live preview
See your changes on a real ordering page as you make them, and share a private preview link before you go live.
Custom domain
Use orders.yourbusiness.co.uk if you want to.
Reports and insight
Clear numbers, not a wall of spreadsheets.
Sales, orders and average order
Compare against the last period to see whether you are up or down.
Sales by day and by location
A simple chart that shows your best days and which site is pulling its weight.
Top sellers and margins
See what sells and what it earns you.
Refunds at a glance
Keep an eye on how much is going back out and why.
Download to CSV
One click to get every order into your spreadsheet or your accountant's software.
Custom integrations
Need OrderGURU to talk to the rest of your business? We build integrations to order.
Tills and EPOS systems
Send orders straight into your till or kitchen system so nothing is typed in twice.
Accounting and stock
Push sales to your accounting package and keep stock levels in step.
Delivery fleets and couriers
Hand orders to your own drivers or a courier service automatically.
Your website, app or loyalty scheme
Connect ordering to your own website or app, or link to a loyalty scheme you already run.
Reporting and data feeds
Get your order data into the dashboards and tools your team already uses.
Built and supported by us
Tell us what you need and we will scope it, build it and look after it. Get in touch for a quote.
Team and security
The right access for the right people.
Staff logins with roles
Give owners, managers and staff exactly the access they need and no more.
Separate businesses stay separate
Every business is walled off from every other, so your data is only ever yours.
Protected sign ups
Bot filters and email confirmation keep spam accounts out.
Secure by design
Card payments run through Stripe, and orders are only visible to the customer who placed them and to your team.
Ready to take your first order?
Set up your menu in an afternoon. No setup fee, no contract, and nothing to pay until you sell.